1. Information We Collect

When you opt into SMS communications, we may collect:

• Mobile phone number
• Name (if provided)
• Message interaction data (e.g., responses, opt-ins, opt-outs)

2. How We Use Your Information

We use your information to:

• Send appointment reminders and updates
• Deliver promotional and marketing messages
• Respond to inquiries and customer requests
• Improve communication and service quality

3. Consent & Opt-In Data

We maintain records of consent, including:

• Date and time of opt-in
• Method of opt-in (website form, verbal, etc.)
• IP address or source (if applicable)

This is done to comply with applicable laws and regulations.

4. Sharing of Information

We do NOT sell, rent, or share your mobile number or SMS consent with third parties for marketing purposes.

We may share information only with trusted service providers (such as SMS platforms) strictly to deliver messages on our behalf.

5. Opt-Out Rights

You may opt out at any time by replying:
STOP, CANCEL, UNSUBSCRIBE, or QUIT

Once opted out, you will no longer receive SMS messages unless you opt back in.

6. Data Retention

We retain your information only as long as necessary to:

• Provide SMS services
• Comply with legal obligations
• Resolve disputes and enforce agreements

7. Data Security

We implement reasonable safeguards to protect your information from unauthorized access or misuse.

8. Your Rights

You may request to:

• Access your information
• Correct your information
• Delete your information (where legally permitted)

9. Changes to This Policy

We may update this SMS Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

10. Contact Information

Captain’s Tree Service LLC
Email: captainstreeservicellc@gmail.com
Phone: 856-796-3536